Netzero
Bills before they say causing cancellation fees that did not previously exist for trial members

I did a Netzero trial for a month, but the service was way too slow for me. If my email box had 20 emails in for example, it would take two days to send, so I decided to cancel my service a week before my trial was up just to be "safe" about it.

When I called to cancel, I was told that I couldn't cancel yet and I would need to call back in a week - January 3rd, the day my trial ended. I called back on January 3rd at around 4:00 pm. They told me that I owed $6.95 for February and a $25 cancellation fee.

They had charged my card for the month of February arbitrarily at 2:45 pm. (2:45 pm was not even relevant to the time I had enrolled a month before). I talked to manager after manager, all of whom tried to sell me new services for a minimum of 15 minutes before even addressing my problem, and still it has not been taking care of, though I plan to make the dispute via my credit card company for lack of a better route.

Company: Netzero
Country: USA
Address: Woodland Hills, CA
Phone: 8008517908

  <     >