Hughes.net
Not able to change DNS records

Http://customercare. Myhughesnet.com/phone.html suggests INCH-866-347-3292 as tech support team help-line.

This Is Actually The only quantity directed at clients both residential and industrial.

1-866-347-3292 choice 3 gets a person in touch with an outsourcing call-center where all "specialists" have large Hindu highlight that "examine their assets when you have any complex concerns"

The talk program at http://customercare. Myhughesnet.com/frm_chat_support. Cfm gets clients in touch with exactly the same outsourcing call-center service group with talks that seem like this:

[ Dec 1 8:35: 45 PM] Welcome to the conversation customer care.

[ Dec 1 8:35: 48 PM] Bill, you've been attached to Kate Bill (Dec 1 8:36: 02 PM): hi Kate (Dec 1 8:36: 00 PM): Bill, thanks for calling HughesNet Tech Support Team. Our name is Kate and that I enjoy the chance to work with you. Before we proceed with this specific discussion, I'd prefer to let you know just in case we get disconnected, please connect with the talk program again instantly through http://customercare. Myhughesnet.com

Kate (Dec 1 8:36: 17 PM): Hello Bill, how have you been doing nowadays?

Bill (Dec 1 8:36: 44 PM): wonderful simply got a brand new domainname and must have a PTR document setup in your DNS hosts Kate (Dec 1 8:38: 14 PM): Please provide me a minute.

Kate (Dec 1 8:40: 41 PM): could it be okay easily maintain this talk program on-hold for 2 moments to ensure that I will examine assets?

Bill (Dec 1 8:41: 32 PM): sure I am aware this is for residential tier1 assistance... But I had been never provided a company assistance phone #

Bill (Dec 1 8:46: 09 PM): oh and this is a connect to how my site is directing in the registrar http://www.dnsstuff.com/resources/lookup. Ch? Name=hollygarth.net&type=ALL

Kate (Dec 1 8:47: 53 PM): Bill, can I understand which plan-you have been in?

Kate (Dec 1 8:50: 08 PM): I'm awaiting your response.

Bill (Dec 1 8:50: 23 PM): master plus

Bill (Dec 1 8:50: 43 PM): with fixed ip Kate (Dec 1 8:51: 44 PM): would you elaborate your problem to ensure that I will provide you with ideal quality.

Bill (Dec 1 8:52: 18 PM): a brand new domainname and must have a PTR document setup in your DNS servers.

Kate (Dec 1 8:58: 10 PM): I'd obtain you to contact because they will soon be in a much better placement to work with you.

Kate (Dec 1 8:58: 19 PM): I apologize for that trouble this problem might have triggered.

Bill (Dec 1 8:59: 07 PM): is there an immediate point towards the company assistance team I don't wish to have to-go thru collection 1 again Kate (Dec 1 9:00: 00 PM): you have to contact Telephone assistance: 1-866-347-3292.

Bill (Dec 1 9:00: 37 PM): bye

E-Mail assistance also evidently links clients towards the same outsource team and relates client towards the phone number.instance in stage...

From: donotreply@hughes.net [mailto: donotreply@hughes.net]

Sent: Saturday, December 02 9:43 PM

To: roganlors@hughes.net

Subject: Hughesnet Quality

Dear Bill,

Thanks for calling HughesNet Tech Support Team. We enjoy the chance to work with you. Bill, please take my apologies for that issues you're experiencing.

Bill, I'd recommend one to provide us a 1-866-347-3292 to ensure that we are able to update you about that problem.

Bill, we've increased this problem to the technicians and we're anticipating due to their reaction. Nevertheless, I'd recommend one to provide us a phone, if we believe there's a need then we shall move your call to the Sophisticated Technical Assistance (Level 3).

Your situation identification for this problem is 10803330

Best Wishes,

Natalie.

HughesNet Technical Support

For further assistance, we're accessible 24/7 and you will contact us through the next:

Telephone support: 1-866-347-3292 (Technical Support).

Talk support and E-Mail support: www.myhughesnet.com/customercare

For potential web-service and support assistance, in addition to locating the newest people and improvements, please visit our support site at http://customercare. Myhughesnet.com/

The HughesNet Technical Service group is very happy to offer you technical support. We anticipate helping you later on.

Once more thanks for calling HughesNet Tech Support Team.

Original Concept &

From: bill garrison

Mail ID: roganlors@hughes.net

Cc:

Payment Telephone No: 502-845-6658

Situation Status: Speech Assistance

Item: DW7000

Request Reg: Internet Setup

SiteID: 38fa2c02

Prior CaseID: 10799720

Present CaseID: 10803330

Challenge Statement: COMMENTS=upon calling 1-866-347-3292 and speaking with boss carrey? He advised me that it's difficult for that organization Hughes.net to setup a PTR record for me personally. If this is actually the situation subsequently having any kind of company together with your organization is ineffective. Because all I've spoken to within this matter-are tier1 assistance expert and administrators I'm seeking this be increased to executive and demand an answer within 5 business days. I'd just like a comprehensive description why your organization can't enter a slow DNS access that points 72.168.183.70 to hollygarth.net D: Files and Configurations

Oganlorsnslookup Default Server: 24-240-141-241. Charter.com Address: 24.240.141.241 hollygarth.net Server: 24-240-141-241. Charter.com Address: 24.240.141.241 Name: hollygarth.net Address: 72.168.183.70 72.168.183.70 Server: 24-240-141-241. Charter.com Address: 24.240.141.241 Name: host7216870183. Hns-noc-rev-lu.com Address: 72

. 168.183.70 http://www.dnsstuff.com/tools/lookup. Ch? Name=hollygarth.net

For just about any hughes.net workers this really is situation# 10799720,10801081, and 10803330

Getting Into connection with anybody at Hughes.net to do any higher level tech support team is practically impossible and demands the determination of the pitbull in the that of it is victim. While one does enter connection with this high level technical assistance the only real assistance that they'll provide you with is by using the equipment that you simply bought for $600-$1000 US.

The "Stage 3" specialist I eventually got in touch with educated me the system topology utilized by satellites was a fixed "picture" of present DNS records and altering the DNS records for fixed IP-addresses was difficult and may not be done.

Company: Hughes.net
Country: USA

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