Aol
Ripoff Fraudulent billing and banking practices New York

Anonymous 19492
06-23-2002
5

My AOL account was officially cancelled in 2001 (December). However, to my dismay, they have restarted debiting my bank account for the last three months.

This new debit reflects a higher rate that I had original ($28. Vs. $23), plus they are debiting my account twice amount.

I have judiciously attempted to have this new invasion of my banking halted. However, I'm told that it's nothing that they can do because my name does not show-up as the principal account owner. This is ludicrous!

After I have given them the termination number given by their representative.

Presently, I am in the process of attempting to recoup my losses as well as to have this account officially shut down for once and for all. However, it seems that its one person going against a corporate giant that has a bag of tricks to to swindle money out of consumers, just as myself. I can identify with the person whose account had an overdraft because of this lack of proper processes.

The most mysterious part is that AOL seems to be tampering with my being able to attempt to go in and fix the "wrong principal on file".

I'm faithful that this problem can be fixed, eventually. However, amagine the hours that I have had to log in just to have a multi-billion company that prides itself on custome relations, systemically keeps taking from people.

Jerel
Baltimore, Maryland