Dell
Warranty Refused After Defect Replacement and Overheating Fan Problem

I had bought a new Dell Laptop the day I recived it in the mail the printer was defective I called them they sent new one out the 6 months later it did the same problem I called them they said it was out of warranty that they base it on the original purchase date of the first one I argued with them that it should go on the replacement date since it was a defect issue they said they wouldn't honor the warranty. A few months later the fan motor started overheating & shutting laptop off I called them they said it wa out of warranty I checked online & found recalls mine however wasn't one of the models listed but had the same problem I started calling them again to have them at least check it out & replace only the defective battery pack they have still offered no help. I am so frustrated I paid over $900.00 for this system & it is a piece of junk & they won't stand behind the product!!

Company: Dell
Country: USA
Site: dell.com

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