EBay
Both Accounts Suspended Over Link to Old Account With Fees Owed

I've been on eBay for years. I was on it before my husband and I were married 6 years ago... And we've both had accounts ever since.

Apparently, the account that I had with eBay before getting married still had some user fees owed. Suddenly, I get suspension notices for my current account and my husband's account because eBay says it found a connection between our accounts and this old one.

Okay... No problem. It's an old account, but if I still owe fees from it, I'll pay them. Nope.

EBay says the only way to resolve these accounts is to email them from the account causing the problem. This account has not been used in 6 years. The email address connected with it hasn't been used in 6 years either. I obviously have NO access to it and can't possibly email them from it.

How ironic that an account they claim is connected to ours (enough of a connection to justify suspending both of our accounts)... Is considered private... So they "can't" give me any information about the account or associated email accounts through it.

Basically, since I can't access this old email account, I have NO way to resolve the problem... Thus, we lose both of our eBay accounts.

If this is how unreasonable eBay is... I'll find another auction site and help it gain some steam in the consumer battle against eBay.

How disappointing.

Company: EBay
Country: USA
Site: ebay.com

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