TRUE.com
Ripoff horrible customer service dishonest billing deceptive billing

I signed up for the 7 days trial and due to circumstances beyond my control I was not able to cancel before the trial period. How is it a that a company that allows consumers that opportunity to sign up for the service online does not afford that same option when it comes to cancelling the service!!! How ridiculous is that! I called to explain what happened and the supervisor, Katie, asked that I fax proof to her and then we could "discuss" the possibility of my getting a refund. I told her I would do no such thing; no way was I going to fax sensitive personal information about me to a CALL CENTER of all places! Please! So "Katie" offers me a partial refund but then states that I cannot continue to escalate my complaint and dissatisfaction if I accepted her offer. I told her that I was well within my rights as a consumer to voice my dissatisfaction regardless of what she offered me because I don't want to see anyone else get ripped off! Some nerve, huh?!? I have already filed a complaint with the Better Business Department as I feel that this is a classic example of a "bait and switch" tactic!!!

Company: TRUE.com
Country: USA
State: Texas
City: Irving
Address: 5215 N. O'Connor, Suite 1600
Phone: 8665838783

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