Ebay paypal
Ripoff unauthorized release of private info from differant account Internet

Recently I needed to replace a hose for my vacuum cleaner. As a result, I registered an account on ebay providing the requested information and began my search. I had previously had an account with ebay several years ago but in the interim I had moved, changed email addresses, phone numbers and credit cards.

When I found an acceptable hose on the ebay site I ordered it through paypa. L After several weeks with no hose received I contacted the seller who replied that the hose had been delivered via ups and left on my porch. This was interesting in that I had no porch and lived on the upper floor of an apartment building.

After contacting the seller once again, I discovered that the hose had been sent not to the address supplied in the recent account registration but to one linked to the old/dormant account not used in several years. At the same time the current billing information was supplied, and I was charged the selling price of the hose.

After contacting the seller, he informed me that he had fulfilled his responsibilites as directed with information provided by paypal and ebay (which was true). He then informed me that he had nothing to do any further with the transaction. After once again asking him to run a trace on the package, he refused. I then reviewed the transaction on paypal as unsatisfactory providing the facts fo the case. The seller then sent me several emails calling me a jerk and threatening to ruin my "100% ebay" reputation which he did with a flourish of postings to ebay calling me the biggest jerk he had ever met and a ripoff artist.

Following the trail backwards, I then contacted paypal noting that the transaction as completed included several discrepencies which should have been noted. The shipping address transferred from ebay to paypal was clearly other than the one registered with both ebay and paypal. Paypal responded that they only ship to addresses provided them and registered to the users account. I then replied that the address which they provided the seller had been given neither to paypal or ebay by me and that they shipped to an address other than that of the account holder of record. Guess what? They once again informed me they ship only to addresses provided them.

Following the trail to its origin, I contacted ebay informing them that they did not forward the information for shipping as provided. I provided them with information that they utilized information which was not provided by me in registering a new account and that they had no right to link the new account to the long dormant account. Nothing other than my name was duplicated between accounts.

I did not authorize or direct them to utilize outdated and inaccurate information from the old account. And I inquired why they would supply inaccurate shipping information from a dormant and unauthorized account but provide the correct billing information from the current account.

At the same time, I entered my ebay account utilizing the username, email address and password provided in the recent registrationl. There I discovered that the account information provided was not that supplied in registering and reflected that provided in the old dormant account. After attempting to correct the information and leaving the ebay site, I discovered on my return that the information reset to the old/inaccurate account information.

I once again attempted to change the information—apparantly successfully. However, when it came to changing the email address—an address which I used to enter the ebay site—the system refused to make the revisions informing me that the new email address was registered to another user—me. After several attempts the ebay system refused to let me change the email address to the one used to enter the system.

In the interim, I communicated via email several times with ebay informing them of my dissatisfaction with their oversight of the transaction, the fact that they divulged private and outdated information which I had not authorized them to divulge and the fact that their errors caused me a significant financial lose. They once again replied stating they do not divulge private information and only utilize information provided by them.

Again I noted, they did not use the accurate information I supplied in registering the new account and that they supplied the seller information from a second and separate account. Again ebay replied with the run around contradicting the facts of the case.

I finally stated clearly:

1. That I was totally dissatisfied with the role of ebay in overseeing the transaction
2. That in the process of completing the account ebay released private information from a second separate account without authorization
3. That as a result of ebay's negligence in this case I incurred a financial lose
4. That I wanted to be informed of the internal process for adjudicating this case
5. That I wanted information to contact ebay customer service, the name of their vice president for customer service and the appropriate contact information him/her
6. That I wanted information regarding regulatory commissions overseeing ebays operatins and the means for filing complaints with those commission regarding e-bay's negligence in this manner.

E-bay promptly responding that they only provide information supplied by the ebay member and do not violate the privacy of its members.

So here I sit without the hose, with a $50 charge on my credit card, unable to correct my ebay account to reflect accurate information, with private information from a second/outdated account being divulged by ebay and being insulted by the original seller who though originally only completing the transaction following inaccurate information proviided by ebay and playpal has now taken it upon himself to slander my good name rather than complete a simple ups trace. And clearly, clearly with no sense of confidence in the continued business practices of e-bay.

The only thing e-bay in this case did was make a simple purchase far too complcated.

Company: Ebay paypal
Country: USA
State: Nationwide
Site: ebay.com

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