Ebay
Told seller protection applied, then charged for refunded jewelry

Recently I sold an item (jewelry) to a really great buyer on ebay. The item did not get received so I filed a report with ebay, paypal, the USPS, creating a case and providing the Point of sale for the shipping costs and the items that was not received, as well as filed a fraud report with the USPS. I called customer service at both ebay and paypal and told them the information I had and what I had done. The buyer and I worked together through the whole thing. I spoke with 3 people at the post office ebay and paypal... BOTH the people at ebay and paypal told me I WAS covered with seller protection based on the information that I had provided and that they would refund to the buyer. Who has since left stellar feedback...

Now ebay is saying they won't cover me and that I OWE them for the refund! So at this time I lost a beautiful piece of jewelry and they did not follow through with their promise to reimburse both me and the buyer, but only reimbursed the buyer. Now they are threatening to suspend or close my account because I do not think this is fair and not willing to pay them...

That means I lost a $80 jewelry item and they are not reimbursing me per seller protection even though I provided ALL they (customer service said I needed) At this time I am thinking of closing my account with ebay even though I have been selling and buying with 100% perfection on over 457 items... This is appalling to me that ebay ONLY caters to the buyers... I am done with them and being penalized because I supposedly OWE them... No... Not happening...

Company: Ebay
Country: USA
Phone: 8665403229
Site: ebay.com

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