Dell
Jamming Printer Replaced Twice and $442.93 Credit Still Owed

On 6/17/05 I ordered a Dell 1700 printer, as soon as I received it, it started jamming up. I tried to use it for about a month when the jams just got worse. I called Dell and they sent me a replacement. I returned the first printer. The second printer also jammed. I called Dell and they wanted to send yet another printer but after speaking to them we decided they would just send a new drum. That did not work either. The newer drum was sent back because it was not the problem the old drum was put back into the 2nd printer. Now, I called Dell once again. This time they were sending us a 3rd printer with the understanding that if this one did not work we would get a full refund on the printer & 2 toners.

I have spoke with Dell several times since trying to get this resolved and my credit on my account. The dates being 10/3/05,10/13/05,11/17,12/5 2 different times. These do not include the dates of all the calls for the tech support. This still has not been done and they received the last printer on Sept 1.

The credit to my account should be $442.93. Not like it is that large of an amount. I just can't afford to be put off for months at a time as they don't want to be with there payments either.

They have their printers, which I have provided them with all the tracking #'s as well.

Hope you can help.

Company: Dell
Country: USA
State: Texas
City: Austin
Address: PO Box 81577
Phone: 8002832210

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