Paypal
Wrong Card Charged, Account Closed, Emails Go Unanswered

I am a police officer at a university in PA. I have full access to the department's credit card, as I am a front line supervisor in charge of purchasing goods for the department.

I was on eBay one day bidding on training videos, and I proceeded to enter the department's credit card information into my personal PayPal account, then did not purchase anything.

About a month later my Chief opened the card statement and, much to his surprise, there were several PayPal charges. Immediately assuming the card numbers were stolen, he did the right thing and contacted the card company. I came to work later on to find out what happened. I was in shock. Who would have done such a thing? To steal from a police department... Hmm, can't get much more stupid than that!

Then, upon my review of the statement, I noticed some familiar names and my heart sank! I said to the other Sergeant, "Wow, I think this is me!" He laughed, and we got into my PayPal account, and sure enough, they charged the wrong credit card.

I was at the time purchasing many items on eBay, and I did in fact have 2 of my own personal credit cards on the account also, with my name and information. The department's card had the department's name along with the Chief's name, as the card is in his name. Why PayPal charged this card I have no idea, but I am being treated unfairly here.

After the issue was resolved with my employer, with much laughter and my cutting a check for $341.00, I contacted PayPal to see what to do now. I was assured that once I went through several steps, such as getting an expanded use number, etc., my account would be restored and the sellers would be paid the money they were holding.

Well, last week, around 3 weeks after the fact, they decided to close my account. Now I have been scrambling to get eBay sellers paid another way, while PayPal is holding my cash. I wonder if they have any intention of reimbursing my money, and number two, what is their problem? After countless email messages sent to them, I received only their cheesy auto response, and no one contacts me in return. I asked them to please not send payment to the sellers because I made other arrangements, and I never heard a thing, so these people could in fact get paid twice if PayPal really wanted to be ignorant.

I am concerned with the way this was handled. How unprofessional not to even respond with a simple email. I call and speak to someone on the phone, and each and every one of them tells you something different. The last time I called, which was last week, I had the pleasure of speaking with a male supervisor who said he could not help me, that the decision is final and that's that. I asked if he could please have someone in appeals contact me, and the answer was no.

How can something get resolved if you cannot talk to anyone or they refuse to listen? This company is a classic and clear example of what business should not be. I have never in my entire life been treated so disrespectfully. Now that I am a law enforcement officer, I cannot believe they would not even hear my story without having a ready-made decision. Do you really think that I would be dumb enough to use my department's credit card for personal charges when each and every number next to the charge will bring you directly to my PayPal account? Why, when I have 2 personal credit cards online to use, would they choose the department's card? They will not admit it, nor will they help me.

All that I asked was that they get the sellers paid, and then, who cares, close the account, as I do not want to do business with them anymore anyway. Nope, they could not do that. I was blown off like I was dirt. I want this company to pay for this somehow. I had to go through an expensive process to do the right thing by getting the sellers paid. Now tell me I lack integrity! I want whatever I can get right now, but most of all I sincerely hope this company does not take more of my money.

Company: Paypal
Country: USA
Site: paypal.com

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