Yahoo
Charged another month after calling to cancel Merchant Solutions

I called Yahoo's customer service on January 22nd to cancel my Merchant Solutions account. The customer service rep said it would be cancelled, and that is all she told me. Today, January 26th, my bank shows that they took out another month's fees of 39.95, and my account had not been cancelled. I am changing hosts because of poor customer service, lack of information and help, and other service issues since I signed up with them. I called today and talked to Veneshia, who transferred me to Brian in the cancellation department.

First, it is not my fault if their customer service did not cancel my account the first time I called. Second, he says my billing date was 1/20 and I am not due a refund for the 39.95 billing for 1/20 through 2/20. I have a merchant account and I know it takes two days for billing to go through, so why does my bank show the billing as the 25th? My issue is that I called and cancelled, and there is a record that I called on the 22nd, but I was not told anything about the billing date. No one gave me the information I needed to access my billing date; I was just told today that it was my responsibility. Again, the reason I am changing is that they never reply to email questions to customer support, and when I call, customer support does not provide adequate information. Also, why should I pay for a whole month of service even if my service is discontinued two days after cancelling?

Company: Yahoo
Country: USA
State: California
City: Sunnyvale
Address: 701 First Avenue
Phone: 4083493300

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