Dell
Six Days to Change Order and Unreachable Phone Support

Ordered a Dell 8200 Dimension 12/20/01.21inch monitor, 990cse printer and 5470 scanner. Top of the line stuff. There was a mistake in ordering the monitor and I had to change the original order from a flat screen to the 21inch. Impossible to do online.

4am 12/21/01 trying to get this order changed. Gave up. Called a phone number later that am. After several attempts I finally get a recording telling me that my "wait will be approx 30 minutes. At 25 minutes I get another recording. Please call back during regular business hours.

I spent the rest of the day trying to get in touch with anybody at Dell. I am not exaggerating, but it took six days to get this order changed. Yes, SIX DAYS! That was just the beginning of what has turned out to be the most ridiculous ordeal that I have ever gone through. I will not go into all of the details but it did not get better from there. Let's just say that I am still receiving emails informing me that my system has been shipped. I received my system December 28. I have had a certain satisfaction in steering two friends away from Dell just in the last week. One was going to purchase Dell all the way. I just pulled out all the printed emails that I had sent to Dell and he turned green and bought a Compaq. The other was a friend that called me for advice. She said "I was told that Dell was a good brand?" I responded with "You're right, Dell was a good brand however they suck now"

Company: Dell
Country: USA
State: Texas
City: Austin
Address: 3500 A Wadley Place
Phone: 8006249897

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