IncrediMail A/k/a IncrediMail
And DR Digibuy.com IncrediBundle IncrediMail Premium LetterCreator DR Digibuy.com ripoff no technical or customer support

Bought the e-mail stationary software "IncrediMail Premium" and "LetterCreator" bundle (IncrediBundle) from www.incredimail.com as a gift for my husband.

The software codes were received with an e-mail from Incredimail promising "additional information" later. The programs didn't work at that point, so I assumed the "add'l info" would make it work when it arrived.

After several e-mails to customer service we finally got the program. It was buggy, causing my brand new Dell top-of-the-line PC to lock up often.

I requested a refund several times, finally got it on my credit card statement.

Fast forward about a month... My credit card statement had a second charge for the software. I demanded a refund. Was told by IncrediMail's recalcitrant customer service that I had already received a refund. I agreed that I had received a refund, but then they charged me again so they owed me another refund.

I was told to fax a copy of my credit card statement to DR Digibuy for a refund. I actually spoke with a real, live person at DR Digibuy, faxed my credit card statement (on which I had blacked out all potentially sensitive financial info). Never got the second refund.

And now the software license has been blocked by IncrediMail on my computer, so I don't even have their lousy program for the $49 it cost me in the second charge.

P.
Louisville, Kentucky
U.S.A.

Company: IncrediMail A/k/a IncrediMail
Country: USA
Site: www.incredimail.com

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