Aol
Another Victim of RIPOFF

I recieved a free year of AOL with my computer. I continued to use it for a couple months, but decided it was too expensive. I emailed them from my aol address to cancel. They emailed me back saying the needed it in writing. I printed the email and faxed it back. They promptly discontinued my service 1/1/02, then proceeded to charge my bank account $28.90 on 1/9/02. When I called they informed me the end of my billing cycle was 12/28/02 and that since I cancelled after that date they would not issue a refund. I said I am not paying for a full month of service for three days of service and demanded repeatedly to speak to a supervisor. The rep. Finally put me on hold for 5 minutes and got approval for a pro-rated refund. Hopefully there will be a happy ending... I'll let you know when I get the check.

Company: Aol
Country: USA
State: Nationwide

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