SurfBouncer.com
Failed to cancel subscription after written request & now refusing to refund

Hello

I was in a China on a short business trip and looked for a VPN company to help me stay in touch with the USA. Surf Bouncer was one that seemed to work well. When I returned from the trip I requested them to cancel. Not only did they fail to cancel my account but they continued to charge my paypal account. When I brought this to their attention, I received the following email:

Hello, We owe you nothing. We don't keep logs so we have no idea if you used it recently or not.
I see you've managed to find the cancellation feature in PayPal. So you see it was not that hard.

All you needed to do was go to your PayPal account and cancel the subscription. We advised you three time to do this. Your failure to do so is not our fault, it's yours.

What's so hard about taking some personal responsibility instead of blaming others for your failures.
Regards, Gus

This is simply not true. They advised me to find the cancel subcription button of which there is none. It was only after filing a dispute with paypal that the subscription was canceled. As you can tell from the tone of their response, they are out to defraud people. Reputable companies when a written request for a cancelation is made it is respected. My advice is to never use SurfBouncer for any services.

Company: SurfBouncer.com
Country: USA
Site: surfbouncer.com

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