PayPal
Furious user suspended without warning or explaination

Ebay/paypal suspended account, offered no information, no appeal, no resolution. Account was suspended without warning or apparent reason. When trying to discover why, I was told I needed to obtain a subpoena.

As of 12/31, two items had sold on ebay. The following day my account was suspended. Without any information, I didn't even know whether to ship or not. Turned out payment was held pending resolution, but as the suspension was permanent; the buyers were to be left in limbo with the seller striped of means for direct resolution.

On 1/1 I called customer service at eBay twice, both times was shrugged off without any info. On 1/2 I called Paypal support and was told I needed a subpoena just to learn why I was suspended. On 1/2 I began receiving disputes from Paypal in regards to the products I no longer had any information about. My Paypal balance was 0, because payment was held for a new account. I issued a refund for the product I never sold or received payment for, and was informed that my Paypal account was now in negative balance.

In addition, I paid $26.45 in Shipping fees that are now null thanks to the unwarranted, unannounced, and unexplained account suspension.

Company: PayPal
Country: USA
Address: 2211 N. First St
Site: paypal.com

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