PayPal
Account Suspended Without Warning and Told to Get a Subpoena
- 01-02-2013
- 64
eBay/PayPal suspended my account and offered no information, no appeal, and no resolution. The account was suspended without warning or apparent reason. When I tried to find out why, I was told I needed to obtain a subpoena.
As of 12/31, two items had sold on eBay. The following day my account was suspended. Without any information, I did not even know whether to ship or not. It turned out payment was held pending resolution, but as the suspension was permanent, the buyers were to be left in limbo with the seller stripped of the means for direct resolution.
On 1/1 I called customer service at eBay twice, and both times I was shrugged off without any info. On 1/2 I called PayPal support and was told I needed a subpoena just to learn why I was suspended. On 1/2 I began receiving disputes from PayPal in regard to the products I no longer had any information about. My PayPal balance was 0, because payment was held for a new account. I issued a refund for the product I never sold or received payment for, and was informed that my PayPal account was now in a negative balance.
In addition, I paid $26.45 in shipping fees that are now null thanks to the unwarranted, unannounced, and unexplained account suspension.
Company: PayPal
Country: USA
Address: 2211 N. First St
Site: paypal.com