FreeCreditReport.com
Unauthorized Charges to Account

I got a credit report from FreeCreditReport.com, as I thought that it was a reputable credit score website. The language on the site indicates that you can get a credit report for only $1.

There is additional language concerning at monthly 19.99 charge for member services that is easily missed, and it is not clearly explained how to go about canceling your membership (which you are automatically signed up for when you register for the $1 report).

On the same day as the $1 charge on my card, I was also billed $32.95. When I called to ask about this, they at first refused to refund me - telling me that this was clearly stated on the site. I persisted that this was no where on the site and that I be given a refund.

We went back and forth until finally they agreed to the full refund amount. I'm writing this not because $32.95 is so egregious - but because of the principal. Online companies need to know that they cannot do this to users. I wouldn't be angry at all if the language on the website clearly reflected these charges but they are obviously trying to sneak things past users and it's unacceptable.

Company: FreeCreditReport.com
Country: USA
Site: freecreditreport.com

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