FreeCreditReport.com
Monthly Membership Charges Hidden in Fine Print Not Reversed

I went to FreeCreditReport.com and purchased for $31.00 a full report for my wife and got a free report for myself. I did not see any ongoing membership agreement, and thought I was purchasing a one time credit report. One month later I saw two charges for $19.99 each, for my wife and me. When I called FreeCreditReport.com to find out about my charges and have them reversed, they refused saying that I agreed to the membership services and in fact signed up for them. I argued that this information must have been in the fine print or some how obscured, because I would have never agreed to paying $40.00 per month for a membership. They apologized and basically said that was too bad, we re not refunding anything. I called my bank (Chase) and they said that because I agreed to the terms (even though it may have been in fine print) they could do nothing in getting my money back.

So shame on me for not reading the fine print! I learned a valuable lesson and it cost me $40.00. However I believe that reputable companies should make it very clear, that if you do not choose (NO) to a membership contract you will be billed. I should be able to opt out of a membership with reoccurring billing while I am on the sign up page, and not find this information hidden throughout a terms and condition statement.

Hope this helps you from becoming the next victim.

Company: FreeCreditReport.com
Country: USA
State: Texas
City: Allen
Site: freecreditreport.com

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