Time Warner Cable
TWC WARNING - TWC has deceptive Billing Practices

After years of trouble with the only cable/internet provider in town - I have reached my limit. Upon installation, the tech person - fell asleep on my couch and left his van in my driveway for two days. Because I was limited to service providers - I haven't been able to change until now.

I discovered TWC has a very sneaky billing practice - the give you movie channel access for a year - but don't notifiy you when that year is up, nor do they keep ANY record of your prior chats - so if you don't you are on the hook. I had put a reminder on my calendar to cancel the service in but they tell me they have no record of my call in 2012.

I was charged $288 for channels I NEVER had access to. Because I couldn't prove it - I didn't save the chat from last April - I am stuck with the bill. Those of you who may ask - why didn't you check your bill? - I went paperless. Once I tried to log on to review the bill - TWC had changed the platform and I couldn't log on.

Lesson learned - do not go paperless. Open every bill - trust no, one especially twc. Accept no free offers.

They do not care - they will give away $150 gift cards to new customers, but won't satisfy a multi-year customer. Now I have to pay to get them to come get their equipment - or I will get charged for that.

Watch your backs.

Csr

Company: Time Warner Cable
Country: USA
State: Texas
City: McKinney
Phone: 9727425892
Site: timewarnercable.com

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