LogMeIn
Join. Me Wouldn't cancel recurring billing after requesting twice

Join. Me continued to bill me for service I only used once back in October. I didn't realize I was still getting billed until I saw my credit card bill in November. They don't send out email payment receipts and their website doesn't offer a place to unsubscribe nor do they provide instructions on how to unsubscribe.

I emailed their customer service twice (11/28 and 12/6) and never got a response, then they charged my credit card again in December (12/16)! After calling they said they would cancel my account but wouldn't refund my money for December despite the multiple requests I had sent. They also said the customer service emails were backlogged so they didn't get my requests.

Here's the good part: I received an email confirming the cancellation, however below their response was my original email requesting cancellation form 12/6/12!!! So they did get my cancellation request, they chose to ignore it and charge me anyway. I should not have been chargeed again on 12/16 and I deserve a refund.

Company: LogMeIn
Country: USA
Address: 500 Unicorn Park Drive
Phone: 18009931790
Site: join.me

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