Myfico
Myfico.com Fair Isaac Corporation MYFICO DECEPTIVE PRACTICES, BILLING and POOR CUSTOMER SERVICE

I canceled my account with myfico.com with in the 10 days it requires. They sent me an email verifying my cancellation; case closed right?

Thank you for contacting myFICO Customer Care. Your subscription to Score Watch has been cancelled. We appreciate your business, and hope you will return in the future. Regards, myFICO Customer Carewww.myFICO.com Question Reference #110515-00 Product Level 1: Score WatchCategory Level 1: Billing/Cancel SubscriptionDate Created: 05/15 12:00 PMLast Updated: 05/16 11:44 AMStatus: Solved

Myfico continued to charge $14.95 for 9 months and only stopped because I recently canceled my credit card. They never once sent me a bill or invoice letting me know I was still being charged, even after cancellation. When I called requesting a refund they said my account was still active and in dispute and only a supervisor could help me and would get back to me. Then I received and email 3 days later confirming renewal and that my billing information had changed (due to canceled credit card).

I called again and they said it is in review and will notify me. After another email of "confirmed cancellation" Feb I called requesting a refund of past services charged that were not authorized after my first cancellation notice in May. Now myfico score watch is saying they can not refund me because my account was only recently canceled despite the email I have verifying cancellation in May. When I asked a supervisor about the first email he said it was human error but can still not help me. I am still in dispute and it is very frustrating and time consuming.

Company: Myfico
Country: USA
State: California
City: San Rafael
Address: 200 Smith Ranch Rd
Phone: 4154466000
Site: myfico.com

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