Overstock.com
Item Deivered Not What I Ordered

I ordered and paid $148.00 for a Collezione Womens Plus Size Faux Leather Stand Collar Ruched Jacket in Cognac color for my wife for Christmas in mid November. I received the jacket by FEDEX within a week. When I open the package I found that the jacket was in Beige rather than Cognac. The invoice even stated the color as Cognac. I immediately contacted Overstock customer service and have to admit the response was good and they agreed to resend the right jacket in the ordered color. They E-mailed me a return shipping label with UPS and the RMA number. They agreed to ship the jacket in 3 day shipping. I received the new package in a few days and when I opened it I found again the color was Beige and did not reflect the invoice description. I again contacted Overstock to let them know the same problem and all they did was offer me a $10.00 credit to appease me. They would not resend another jacket and continued attempts to work with customer service resulted in numerous e-mails to contact different departments including the shoe department.

Company: Overstock.com
Country: USA
Site: overstock.com

  <     >