Ivory White
Product was to be sent as a FREE TRIAL, days after receipt I was charged $78.41. After 2nd package & $84.36 later, I return the package as instructed. Never received by refund as promised

I ordered on line a free sample of Ivory White and upon receipt found that not only was I charged for shipping & handling (Ok with that) but a few days later was charged $78.41. Ok. So I must of missed the fine print and was willing to let it go. However, a few weeks later I was shipped another package & charged $84.36. At that point I called the company to obtain the information needed to return the product & get a refund. I'm still OK at this point.

I was told to return the product & make sure to write the RA number provided on the return box and upon receiving they would isssue a credit of $84.36. At this moment I had a real bad feeling about the whole process so I mailed the package "Certified" "Return Receipt" and wrote in big bold black letters on ALL FOUR sided of the box the RA number.

After two weeks I had not received my credit nor had I heard anything from the company. However, I did receive the Return Receipt showing that they had received the returned package and had signed for it. I decided to call the company to see why I had not gotten my credit and was told that because the RA number was not on the package and unless I could prove it, they would not be issuing a credit. Now. How do you prove something you no longer have available to you!!!

These people should not be alowed to do business.

Company: Ivory White
Country: USA
State: Colorado
City: Boulder
Address: 6205 Lookout Rd. Ste#D
Phone: 8009644593

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