BellaBrite
Deciptive or disceiving product return policy

This is the second report I have filed on this product. The first one dealt with the ordering and charges associated with the product. This one deals with the return policy.

I received a second shipment of BellaBrite and was charged $84 and some change for it. I called the company to find out what I needed to return the product and get my money back. I talked with 2 different people there. I was told that I needed to return the product, and I would be reinbursed for $78. (They would not return the money for the shipping and handling.)

I returned the product by having it stamped return to sender by the post office. Ten days later, i found they had not returned my money.

I called the company and talked with the supervisior. I was informed that I would not be getting the refund because the box did not have an RMA (returned merchandise authorization number). I explained to the person that I was not given one when I asked how to return it. She stated that I needed to read read the return policy rule on their web site. I explained that I was not informed that I needed to read that policy, and I had asked what I needed to do to return it.

She told me that all the conversations are recorded, and I said listen to the recording and you will hear that I was not informed that. She stated that because I asked to speak to a supervisior is the reason I did not get told that. (A supervisior was not available at that time.) I also told her that I had called 2 different occasions to request information on how to get my money back, and neither time was I told that an RMA was needed.

She continued to repeat that I needed an RMA and that I should have read the return policy. I admit that I got someone irate with her, and did begin yelling at her, but I was polite while yelling.

I even suggested that she sent the product back to me and give me an RMA and I would put it on the box and send it back. She stated that they were unable to do that. (Seemed like a solution to me.) I was informed that I could be reimbursed $45. I stated that was not an acceptable solution. She ended up hanging up on me.

I called back and spoke with another person. He offered to let me speak to the supervisior. Which I declined because she was the one who hung up on me. I stayed calm talking to this man and did not yell at him. He told me the same thing that I could be reimbursed $45. After all the run around (Which by the way, their return policy is advertised as a No Hassle Return Policy.) I opted to go this route.

My final statement here is DO NOT BUY ANYTHING FROM BELLABRITE!

Company: BellaBrite
Country: USA
Phone: 18009163487
Site: www.bellabrite.com

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