CVS Caremark
Extortion

My husbands' firm has poorly chosen CVS Caremark as their prescription provider for health insurance. Without any prior authorization, approval or credit card on file, CVS Caremark shipped me a prescription I did not need. Upon its arrival, I promptly contacted their 1-800 number to inform them this medication was not authorized and was not needed. The representative did not offer any suggestions and indicated this was my problem not his. I informed him I would be sending the medication back, which I did. After which, I received another bill for the returned medication. I called the number again and asked to speak to a supervisor. The supervisor informed me that I had sent the medication back without authorization and - as such - I would have make full payment. She informed me that I should have called when I received the shipment, asked for special authorization to return it and they would have made a one time exception. I told her I had immediately called and I had no idea that this process existed. How should I have known this if their customer service representative didnt mention this? She said this was my problem and now its too late. I need to pay the full amount. Apparently they do not need any prior authorization from you to send you medications in the mail and demand payment. Beware.

Company: CVS Caremark
Country: USA

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