CVS Caremark
CVS Caremark Stonewalling, won't fill prescrition - Cresto

CVS Caremark has instituted a new administrative procedure and won't deliver my medication unless there is 'prior authorization." I have been taking this medication (Crestor) for several years, and prior to that Lipitor, and prior to that Mevacor. The newer medication gives better results for me.

In identical letters dated November 5 and November 12 CVS Caremark states the 'prior authorization" is needed to "help us determine if this medicine is covered for the full quantity that was prescribed". Is quantity the issue? In a different letter that is also dated November 12 titled 'NOTICE OF REMINDER' the say "CVS Caremark recently received a prior authorization from you doctor for coverage of Crestor 20mg for you". They go on to say they need ADDITIONAL INFORMATION (emphasis mine). They go on to say they have not received the additional information and have discontinued further action on the request.

Numerous visits to the CVS Caremark web site, and numerous phone calls to them has not resulted in my prescription being filled. I ran out of my medication several weeks ago.

Company: CVS Caremark
Country: USA

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