Sears Optical
Eyeglasses Promised in Two Weeks Took a Month, Discount Missing

On 02/28 my daughter and I decided to go for an eye exam, my previous provider told me it will take them 3 weeks to provide my prescription glasses so we shopped around and stopped by Sears Optical, they promise me the glasses in 2 weeks but it didn't happen. It took them the whole month or more to deliver after I put some pressure by calling them every two days. Also, they offered me a 10% discount for my purchase because of the inconvenient delay but it didn't happen either I felt over promise under deliver, mean while the same day I purchased a pair of glasses for my daughter which chipped on a corner by just wearing them.

They are defective, today 04/17 I returned to Sears Optical and was told from an employee that I have to pay 50% for the repair.

Company: Sears Optical
Country: USA
State: California
City: Northridge
Address: 9301 Tampa Ave
Phone: 8184077600

  <     >