Sears
New glasses frame arms failed within four months, $80 replacement quoted

I purchased my glasses on 4/13/09. Picked them up on 4/21/09. Right away I started having headaches. I had the checked while I was in Sam's Club and was told that the tilt was off. I took them back to Sears and had that fixed. I have been back 3 or 4 times for adjustments and again for one of the right arm of the glasses become loose (nothing to do with the screws). Mind you this all before my 90 days is up! Still liking the glasses, I NEVER ask for a refund (which is what I should have done).

Then on 8/10/09 (noth even quite 4 months), the left arm comes apart. The store associate tells me I must spend $80 bucks to replace the frame! I'm like I just spent $200 not even 4 months ago. I have NEVER had this happen and I have been wearing glasses since I was 10 years old.

I spoke with the manager and she keeps repeating the store policy. She offered to have the welded for free, but who wants to do that when a 3 month old pair of brand new glasses???

I am supposed to call back in a couple of days when she speaks to her regional manager. I have a big feeling this situation is going to get very ugly. I will NEVER go back to Sears Optical.

Company: Sears
Country: USA

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