Cvs
Disrespectful Employees

I always come to CVS to fill prescriptions and to shop. Since 1/28, Maxine and Jodyanne have been very disrespectful to me. I came in the store on 1/28 to fill a prescription. There was a man in front of me, i step to the side and asked Maxine if i needed to have my photo i.D. Or my insurance card. She began to be very disrespectful towards me. So i began to treat her with the same disrespect. The manager was called. I told him what happened, we spoke for several minutes about the situation. Finally he told Maxine to fill my prescription i took it and left.

Then on 2/28 i went in the pharmacy to fill the same 3 prescriptions. I had just spoke to Maxine on the phone she told me to come in that it would be ready. When i got there Maxine and Jodyanne acted as if they had no idea what i was talking about and told me i did not have any prescriptions to be picked up. Then on 3/9 i went in to the store again. I just left from my Dr's office and went to get my medicine. I waited in line and when i got to the counter Maxine called Jodyanne and told her that she did not want to help me and asked if she could deal with me while she dealt with the other customer. Jodyanne came over and took my prescription and then told me that she would not fill it. I asked her why is it not in and when would she be able to fill it for me. She said she could fill it for me in 15 minutes if she wanted to but she would not. So basically she had the prescription i needed and refused to give it to me. Then i told her to call her manager the manager 'Sam " came over and did nothing about the situation he told me to go to another pharmacy. I hope they all get penalized for the way they treat their customers. That's why i am trying to reach out to someone to help me because i fell i am being treated very unfairly and something needs to be done.

Company: Cvs
Country: USA

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