CVS Pharmacy
Poor customer service

I submitted a prescription for Wellbutrin to CVS on Saturday and was told to pick it up in an hour. I went back on Sunday morning to get it and was told they didn't have a prescription for me. After waiting 20 minutes, I was told they needed to get more information from the doctor before they could fill the prescription. I called the pharmacy Monday morning to see if my prescription was ready and again was told they didn't have one for me. I explained I dropped it off on Sat and they were waiting to hear from the doctor. The female pharmacist put me on hold and to my surprise a male pharmacist picked up the phone and said in a very rude manner, "Your prescription is here, come and get it!" I responded with, "Oh really, what prescription are you referring to?" He rudely answered, "Your nasonex." I explained I didn't have a prescription for that and he put me on hold. A few minutes later he got back on the phone and said he left a message with the doctor but hasn't received a call back. I said ok, hung up and called the doctor. They informed me there was no message from him and that all requests had to be faxed which their voicemail states clearly. I called him back and told him he needed to fax it and he said he would do it at his convenience. That was at 3pm. I called the pharmacy at 5:30pm and asked if it was ready. The same rude pharmacist, Emanuel, said "Ma am, I have talked to you three times today and I am too busy for this!" I told him i wanted to talk to a manager and he said he was the manager. I went to the store the next morning to get this situation resolved. The store manager said she would fax the request herself. I told her I would be back around 5pm to pick up my prescription. I wenbt back that evening and the pharmacist said they couldn't fill the prescription because they were waiting on prior approval from the doctor. I asked if she notified the doctor of this and she said no, that I needed to do this. She knew about this at noon that day and never bothered to pick up the phone to let me get the problem resolved that day. I was furious. This was now 4 days of trying to get my prescription filled. She too, acted like I was bothering her. So I went to my doctor, got a new prescription, took it to Giant and got it filled within 20 minutes. Go figure. It's so true you live and learn. I will never use CVS Pharmacy again. It's just not worth the aggravation.

I am not sure why CVS would have these rude employees dealing with their customers. I am sure I am not the first to complain about this pharmacist and I am sure I won't be the last.

Company: CVS Pharmacy
Country: USA

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