Dr. Kelly Austin
Naturopathic/Holistic Doctor, lack of accountability

I went to Dr. Kelly Austin because I believe in a natural approach to healing and she is close to where I work. I wanted to know why I am tired all of the time and if my hormones and thyroid are out of wack. I do not have health insurance and cannot afford it.

I was sent to a lab for blood work in August. I waited for someone to call me back and schedule a follow up, but it never happened. Sept faded into Oct and then I got incredibly busy with the holidays.By the time I thought about it again, it was Jan. I sent an email and finally received a call that they had "found" my tests.

When I finally went for my appt the Dr. Based her recommendations on tests taken six months ago and still expected me to pay for the labs. (also they had no records of me paying for the last visit, which I had to bring proof of). I then paid for the present appt and Dr. Kelly Austin suggested I write a postdated check for the lab tests (since I couldn't afford to pay for both at the same time.) Come to find out, when I checked my bank account that next week, the office manager had deposited BOTH checks and I was overdrawn. The bank says postadating a check isn't technically legal, so they don't have to honor it.

The six month old test results showed that I was anemic, had low calcium and some hormone issues. Not life threatening, I admit, but I do not consider this Dr's. Office to be very professional or responsible. They do not admit when they are wrong and they are still making me pay for the lab tests that they lost. Why should I pay for their mistake? Now the Dr. Says she will temporarily give me back the lab fees if I write ANOTHER postdated check to be deposited later. Why would I trust them not to deposit it early again?

I should not have had to call them to remind them to get my test results. I should not have had to provide proof of my previous payment. I should not have to pay for tests that are six months old. They have done nothing to try and appease me. I do not recommend this Drs. Office to anyone.

Company: Dr. Kelly Austin
Country: USA
Address: 11828 Bernardo Plaza Ct
Phone: 8587051727
Site: nhealth.ca

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