Walgreens
Pharmacy

I have been using Walgreens on Camp Bowie Bld.in Fort Worth Texas for more than 10 years and spend an average of $350 per month on presciption drugs at Walgreens. I am now going to switch to a locally owned pharmacy or CVS. The reason is that I wait in line or wait for service on average 20 minutes each visit. This is even the case on Sunday mornings when there is not a single person in line. The reason seems to be the lack of staffing. Most of the staff I have encountered are very nice. The problem is there is one staff person covering the counter and drive through lane. Making matters even worse is that this Walgreens has the double drive through lane. This makes no sense because there is still only one staff person working both lanes and the inside counter. When I was in MBA school we analyzed Walgreens and found that something like 60% of their revenue comes from the Pharmacy. So why would Walgreens dissapoint so many customers that there are multiple sites that appear when "Googling" Walgreens Sucks or Walgreens poor customer service.

Tonight while waiting in the drive through lane again (this time 25 minutes) I vowed to switch pharmacies and tell others about my experience in hopes Walgreens would pay attention to the problem. I love my city and think Walgreens is a poor community citizen to behave in the manner they do.

Company: Walgreens
Country: USA
State: Texas
City: Fort Worth

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