Kaiser Permanente
Billed for tests not asked fo

Every thing started when I called Kaiser Permanente in Mountain View, CA to get
proof that I was immune to Hepatits B (for work
purposes). When I received the bill in the mail, I was charged for 4 additional tests that I never asked for. The total bill was $690. I filed a grievance with Kaiser Permanente and it was denied because they claimed I asked for these tests. When I asked, "Who said I asked for
these tests?" The doctor said, "There was a note on my desk and it wasn't signed." I ask them to search the phone records, and they said they
found nothing. What it boils down to is they have no record of me asking for these tests and they are taking the doctor's word against mine.
Please help!!! I don't want to pay for tests that I never asked for in the first place.

Company: Kaiser Permanente
Country: USA

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