MAYO CLINIC - Jacksonville, FL
Mayo clinic, dr. Cohen, Rheumatology Clinic and doctor did not keep up their end of an agreement, which is in my medical records

I made a one day visit to this "speciality" doctor, because he was supposed to be the best in his field. I traveled across the state. We talked, I had many, many tests done. He agreed to call me when they results came back and we would discuss a treatment plan. Fine. I went home and waited, and waited, and waited. I finally called his receptionist. "He was not in", he would call. I waited, and waited, and waited. Still no call. I called again (after 3 months). He could not be reached. He never called me, no one would give him a message. I signed a paper to have my local GP sent the test results. They did not send them. My file was sent to medical records (as though I was never there). I personally had to call the medical records office at the clinic and ask the person in charge to fax the recults to my GP. They could not do that until I signed a release (which I signed when I checked in the clinic at the betginning). So, I call my local GP and they faxed a request to the medical records office and got the results (I could have had these tests done locally, duh!). My doctor is not a rheumatologist, so I am where I was before going to Jacksonville, on pain meds. And my health insurance company is out of about $1800.00. My visit was October 31 and today April 19, I have yet to hear anything, but continue to get bills from them.

If anyone can help with this, please do so. THANKS

Kate
Pensacola, Florida

Company: MAYO CLINIC - Jacksonville, FL
Country: USA
State: Florida
City: Jacksonville
Address: 4500 San Pablo Road
Phone: 9049537058

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