Weightloss Dojo
Very Poor Customer Service

When I called the customer service number listed on my mother's credit card, I needed to find out why she had been charged $34.95."Misty" informed me that the charge was for exercise DVDs that had been shipped to my mothers address.

She further explained that it was a monthly membership service and that my mother's call to cancel the membership was not received in time to avoid the charge. Therefore, the DVDs could not be returned for a refund - it was written in their Terms & Conditions.

I explained my mother is 80, can't drive and has been diagnosed with dementia. Misty again recited the Terms & Conditions. I asked to speak to Misty's supervisor and she refused to transfer me. She stated that her supervisor would tell me the exact same thing - no refund. Once again she recited the Terms & Conditions.

Her tone throughout the call was unfriendly and become more hostile as I continued to try to explain the situation and get her to transfer me to someone else. The call ended when she hung up on me.

Their website has only a logo with a phone number. No address. If Misty is an example of their customer service, I will never do business with them again and others should think twice before participating in their monthly DVD program.

Company: Weightloss Dojo
Country: USA
Phone: 8882017926
Site: weightlossdojo.com

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