LensCrafters
Customer Service

I placed my order for new glasses on a Friday evening. The young lady was very pleasant, but obviously new to the job, and another coworker corrected the prescription data, which resulted in a lower cost. When I picked up my glasses the next day, I couldn't see very well. The glasses are for computer use and the saleswoman told me to try them for a few days. Once I got home, I realized that when I covered my right eye, I couldn't see out of the left lenses at all! I had to return to my dr's office who verified that the prescription was wrong. I returned to LensCrafters with my dr's note that the left lens wasn't ground correctly. The salesman said, "oh well, mistakes happen, they'll be ready tomorrow morning." I returned - for the fourth time - at 1:20 in the afternoon the next day to find that the glasses were not ready for pick up. When I explained that I was back for the fourth time, the saleswoman looked at her watch and made a face. After waiting about 10 minutes, I finally left with glasses I could use. I will not use this store again and I will tell my family and friends about my experience.

Company: LensCrafters
Country: USA
State: Virginia
City: Dulles

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