Lenscrafters
Substandard lenses and workmanship

On 7/21, I shopped at Lenscrafters and was interested in a new metal frame. Because my eyesight is poor, I was told by the salesperson that they could manufacture me a "state-of-the-art" lens that would not show the thickness of my lenses but would fit nicely within the metal frame. I was also told I could purchase sunglasses clip-ons after the lenses were made.

On 8/4, I returned to Lenscrafters to pick up my new glasses and was appalled at how terrible the lenses looked! They were thicker than my current lenses and even the salesperson who sold them to me said "Oh boy, those didn't turn out like I had hoped!" What happened to the "state-of-the-art" lenses I was promised and didn't receive??? I was originally told no one else in the nation offered such a thin lens!

When I asked about the sunglass clip-on, I was also told by another salesperson that I could NOT get that and, in fact, Lenscrafters doesn't even OFFER a clip-on! She was happy to recommend that I purchase ANOTHER set of prescription sunglasses to the tune of $390.00!

When I complained about the thickness of the lens, I was told they could "polish and roll" the edges of the lenses and minimize the thickness. I was called back within an hour and was told my glasses were "reworked" and ready to be picked up.

When I went back on 8/5, the workmanship was so poor that I refused the glasses and demanded a refund. I would NOT recommend Lenscrafters based on my experience, contradictory information from employees and poor workmanship.

Company: Lenscrafters
Country: USA
Address: #716 Northwest Arkansas Mall, Fayetteville, AR
Phone: 4794447373
Site: lenscrafters.com

  <     >