XM Labs
Big Time Rip off. How can they be allowed to do this?

Basically it's the same as all the others. I spoke to someone after being on hold for 25 minutes. He said I could cancel my subscription, I said let me guess you will credit me $40. He said well yes I can do that. I went into the detail every one has described. He just said I agreed to the terms and conditions. We went back and forth with me saying that was not acceptable I want to cancel and I want my money back. After about 20 minutes of that he asked if we were going to do this for 2 hours. I said whatever it takes to get my $. I asked to speak to supervisor, he said he was the supervisor but after about 10 more minutes he said he needed to put me on hold. I said no, I know what will happen then. So he put someone on the phone who started out very nice and walked me through the cancellation process. When I brought up my money his tone changed, I asked to speak to the supervisor or whoever is in charge he said it was him Robert. I said hmmm interesting that is what the last guy said. He didn't have anything to say. I told him I would report him to the FTC and the BBB he said go ahead, you signed the agreement, they won't do anything. I said you know your company is on the internet being reported as a ripoff, he said thats what happens when you buy stuff on-line. I said that is not true, this has never happened.in the end he said I would NOT get money back and hung up on me. I've tried to call back for about an hour and message says please hold then cuts me off. I also wonder with all these complaints how does Facebook allow them to still be apart of them???

Company: XM Labs
Country: USA
State: Florida
City: Hollywood
Address: 3609 North 29th Avenue
Phone: 8004404397

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