Kaia House Online Store
Horrible Customer Service And Dishonest Practices

I placed an order with this online, "virtual store" that maintains a very seductive web site store for various natural products. After more than two weeks of waiting for my order to arrive, and after several emails inquiring about my order— all I got was the run around from this company.

First, they tell me everything will be mailed 'right away' but nothing arrives. Then after several more emails, they have a different story about some things being 'backordered.'

When I tell them that if something is backordered, then just send me the rest of the order. Well, this got more rhetoric and other ridiculous verbiage via email [since they do NOT have a phone number to contact anyone in a customer service department].

The bottom line is that I never got my order. They told me they would send me a tracking number for a package that they say was sent, but it turned out that the package had not yet been sent and was once again stalled for several days.

When I emailed them confronting them about their bad business practices, they only skirt the issue and state that they are not bad.

Unbelievable.

You would think that my order was coming from Mars or the Moon rather than Florida.

I finally had to contact my credit card to reverse the charges.

To give some perspective, I had ordered another order from a different vendor in California a whole week later on line, and I got the package in 5 days regular mail.

This irresponsible company cannot seem to get a package out in a reasonable amount of time without having one excuse after the other.

Now they are trying to pull a fast one by stating that the package that they supposedly sent must be sent back on my own expense with a tracking number and they will have to "examine" all of the contents to see if they will refund me!!!

This is for a phantom package that has not even arrived yet after more than two weeks of emails asking where is my stuff?

This company operates in a shady, underhanded manner and has every excuse and snake-like maneuver to try to slink out of any responsibility whatsoever.

Do NOT be fooled by their slick online web page. From what I experienced, never do business with a company that has no mailing address and no customer service phone number to contact a real person on the phone.

This company has lost me as a high end customer who placed a very expensive order with them.

It goes without saying that I will never do business with this company ever again.

Company: Kaia House Online Store
Country: USA
State: New York
City: New York
Address: Florida

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