Gold's Gym
Terrible customer service

I acquired a membership with Gold's that I had to give up when I was moving from Edmonton to Ottawa. I was never able to use this membership during the time that I lived in Edmonton as the start date for the gym opening was delayed. They told me, when I was considering signing up that it would be open in late September. Once I was signed up, it was a different story. Given that there is no location for this Company in Ottawa, I was required to either pay $200 to terminate or transfer to another person. I made the arrangements to transfer to another person, and this Company told me that everything was a go. I find that I am still being billed for my membership four months later. The location I have my membership with, as well as the regional office in Calgary, have both refused to return my calls. I will never consider another membership with Gold's. I have paid almost two hundred dollars thus far and was never able to use the membership. My suggestion to anyone considering a membership with them is to check the Better Business Bureau complaint history, and review web postings about the company. I think you will find strikingly similar anecdotes.

Company: Gold's Gym
Country: USA

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