Ultimate Nutraceuticals, 12 In One, Irwin Naturals, Dual Action Cleanse, Ultimate Nutricuticals
12 In One, Irwin Naturals, Dual Action Cleanse, Ultimate Nutricuticals, Cellular Research, incompetent rude ripoff common thiefs liars

Health & Medicine

I had reported this company once, but don't see it, so I'm sending again. Hope it shows up this time as I think people should know how uncaring & fraudulent this company is.

I made the mistake of signing up with this company. I received the vitamins & started taking them. The first thing I notice was that a lot of the vitamin was coming out in my urine. When I spoke to customer service regarding this issue, I was told to drink more water & that would take care of the florescence. I responded back that I drink a lot of water already, in addition to other liquids. The rep kind of laughed embarrassingly about his response.

The instructions say to take to pills (they are huge) a day, so I cut back to one thinking 2 were just too strong. I didn't notice any benefits reported on their web site from taking the vitamins.

After a month or so, I received a email that said my next set of vitamins had ALREADY been sent & my account would be charged. There was no amount listed in the email. I promptly called their customer service & told them to cancel the order, which they did. What I wasn't told was that I would still be charged the $230-something.

The next thing I know, I had this charge to my bank account. I was furious by this time. I called their customer service again & requested a refund & that I would mail the unopened box of vitamins back when I received them. I was told no, that the 30 days or so of time to request this was over & that I had to pay. I argued & argued & if you go to their website, its says call us for a refund or any other concerns/questions you may have. There is no mention of the time limit.

While on the phone I was met with insolence & at times extreme rudeness. The phone was muted so that they could hear me but I couldn't hear them. I've worked in customer service before & I knew what they were doing. I kept asking for a manager & would be told that manager was not in, he/she was at lunch, he/she wouldn't be back until the next morning. The time I called was 3pm California time. Kind of late for a lunch or too early to be off. The last person I spoke to said he'd give a message to his manager & that I would receive a call back the next day. Never happened.

I have subsequently filed a report with the BBB. They rec'd a prompt response from the company that they would send me a check for the $230-something amount. Believing them, I responded to BBB that the matter was resolved. I have yet to receive my money back. I requested BBB reopen my case, which they did. BBB contacted the company & the response was that they would send the message to their accounting office. Again, I have yet to see a refund. This has been going on since early Nov. I believe.

They seem to have a "gotcha" mentality. I plan to report them to my state attorney general & federal agencies that deal with trade deception & drugs & whatever else I can find.


Company: Ultimate Nutraceuticals, 12 In One, Irwin Naturals, Dual Action Cleanse, Ultimate Nutricuticals
Country: USA
State: California
City: Los Angeles
Address: P.O. Box 91221
Phone: 8009418032
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