Dr. Barnes' Eyemart Express
Lenses scratched in 2nd year.insurance expired after 1st year. Company will not replace. I'm out $300! Ripoff

(Please note: I tried e-mailing this to EyewearExpress via the company website, but it wouldn't go thru. Why am I not surprised.)

August 9

Dear Sir or Madam,

In March I visited your Cherryvale Mall store in Rockford, Illinois, and purchased an eye exam, a pair or regular glasses with no-line bifocals and a pair of sunglasses. All of this cost me over $300.00. This week when I cleaned my glasses I found that one lens is scratched so badly it looks milky. To my fault I did not clean the lens with my cleaning cloth (I'd misplaced it), but I don't understand why there is so much damage.

I have worn glasses since I was 7 years old (I'm now 48). My glasses are crucial to my daily functioning and to my ability to be employed (I'm a part-time college reading instructor and a substitute teacher for grades K-12).

I called your store about the scratched lens and was told by your sales person your warranty and the insurance I purchased are only good for ONE YEAR. I don't have time to find the paperwork the store gave me because of work, but I could if necessary. She
also said I need a new exam every year so the store couldn't replace the lens without an exam. Ok, fine. But I don't have the MONEY for all that! So now I'm screwed and back to a pair of glasses I had before coming to your store.

I have old glasses (some that are 15 years old) which have some minor scratches but nowhere near the damage of the glasses I purchased from your company. And I have never used a "cleansing cloth" until I purchased glasses from your store. I really thought I was dealing with a reputable company which had quality materials. I have recommended to several friends that they visit your store because of the prices, the attractive frames, and the quick and professional service. As of now I will no longer do this and I will not return to your stores.

I'm so mad I could explode!

Company: Dr. Barnes' Eyemart Express
Country: USA
State: Illinois
City: Rockford
Phone: 8153328700
Site: www.eyemartexpress.com/index.html

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