Eyemasters
Uined glasses

I purchased glass at another business in July for close to $300. They were transition lenses and lined bifocals. I was with my husband in Eyemasters while he waited on two pair of glasses he had purchased and was talking to the man, who seemed to run the store, and asked what I could do to cut the glare. The lenses darkened properly, but didn't cut glare. He suggested tinting them, which he would do at no cost since we had just spent a considerable about of money there. He assured me he could put the glasses in a solution to remove the tint if I didn't like it.

Needless to say, the glasses were worthless for reading in the house! I finally asked other shops about removing the tint and was told it couldn't be done with damaging the transitions lens. I want back to Eyemaster and was basically told the same thing but they said they would try. After about an house they asked me to come back in a couple of hours. Finally a man came out and said it was all he could do. He had been soaking the lens ina solution of Dawn dish detergent and water! Excuse me, but I could have done that at home. The transitions lenses are ruined. Some of the tint is gone, but the lens won't lighten inside.

I am wearing three year old glasses right now and feel Eyemaster owes me a pair of glasses. I talked to three different people at the store and was told different things by all three. Same thing about my husbands glasses. He finally just gave up on trying to get his right.

I hope to hear from you soon, because I really don't won't to have to go back to that store, but this isn't right. I appreciate your help.

Company: Eyemasters
Country: USA

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