Medtronic Diabetes
Fails to Bill Insurance, Denies Medically Necesary Supplies ripoff

My daughter uses this company's medical supplies for her insulin pump. We MUST have them to keep her alive. We order supplies about three times a year.in January we ordered new suppplies, and we also changed insurance companies.

Minimed was notified of this. They continued to bill our former insurance company rather than the new one. I called three times to inform them of the new information and they assured me it had been noted.in May, we ordered new supplies and were told that they were unable to process the order because the January bill remained unpaid.

I talked to eight different representatives in six different departments to try to get them to understand that the January bill was unpaid because they themselves kept billing the WRONG insurance company. Meanwhile, my insurance was set to expire on May 31, due to a job layoff and I had no new coverage.

Their runaround with the billing and processing resulted in a delay of the order, and it did not get resolved until early June. Then they refused to process the order because my insurance had expired. My order was placed when we were fully insured. Their own incompetence prevented them from processing the order in a timely fashion. The supplies, without insurance coverage, cost over $700, which we do not have, because I don't have a job. I do not know how we are going to fund this. They have put my daughter's life in jeopardy.

In addition, every single time I call this company, I am shuffled from one department to another. No one that I am transferred to has any knowledge of the account, nor do they have the authority to make any changes. I spent over four hours on the phone in one day, being transferred from one usesless representative to another.

I ended up right back at the department where I started, again, with someone who could do nothing. No one will take responsibility to ensure that there is any level of customer care. It is appalling.

Company: Medtronic Diabetes
Country: USA
State: California
City: Northridge
Address: 18000 Devonshire Street
Phone: 8006464633

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