Walgreens
Ripoff Horrendous customer service, lying pharmacy technician, unhelpful management

After tearing a ligament in my knee, my D.O. Called in a prescription (at about 2:15 P.M.). I went to pick up the prescription at 4:30 P.M. The same day. I was told it would be another 1/2 hour to 45 minutes before it was ready.

Now, I could understand the wait if there were other people in the waiting area. I was the only one.

I asked the pharmacy technician, "Sam A." (a teenaged girl with attitude) what time they had the prescription was called in. She said 4 P.M. Right then and there, I knew she was lying because I was standing beside the doc when it was called in.

After waiting for a long time... I asked the store manager if he could possibly expedite things for me. I was in pain, I wanted to go home and rest my leg.

He said "they're working on it as fast as they can."

Well, other people came in, filled prescriptions, got their order and left. I'm still sitting there.

After paying for the prescription with my Visa card, "Sam" literally threw the card at me. When I looked at her with my mouth open in disbelief, she snottily said "Oops, I'm sorry." Yeah, right.

So, what's the deal with Walgreens?

Is it a 24-hr. Wait to get prescriptions?

Is it perhaps company policy to make people wait for scripts so they'll browse and spend more money?

Is it perhaps they understaff (physically) and underhire (like Sam)?

Is is company policy not to address consumer concerns? I left a message for their consumer affairs department (very polite... You get more action when you're pleasant)... No response.

I guess I'll have to take my business to another company who actually wants to earn my money instead of treat me like an inconvenience.

Company: Walgreens
Country: USA
State: Illinois
City: Grayslake
Address: 295 S. U. S. Hwy. 45
Phone: 8472239225

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