Blu-Ray Suite/Power Producer
Bad Software, Zero Support

I bought a brand new LG Blu-Ray Optical Drive using the Cyberlink Bundled Application "Blu Ray Collection". I really couldnot get Energy Maker, among the 6 software packages within the pack to set up on my completely new pc. I attempted to obtain assistance from Cyberlink but if you don't purchase telephone assistance there's no method to contact techsupport stay. I actually donot think I ought to need to purchase telephone assistance to set up an item. I've experienced the computer business for more than 20 years and also have a reasonably higher level of specialized knowledge, I've bought plenty of application through the years, and also have NEVER needed to purchase product assistance. I posted a support demand via the Cyberlink site as well as their reaction, after many times, was for me personally to get hold of LG for assistance, that LG had altered the program to match their push. I approached LG plus they were very useful but stated Cyberlink needed to be approached for my problem. The push was working good and had no problems that we also confirmed. After publishing another support demand via the Cyberlink site, again there is no method to contact a live person in technology support, Cyberlink stated that if LG recommended I contact them that I would acquire some support. I involved my talk record with LG, displaying LG stated Cyberlink could be had a need to solve my problem, in my own next Cyberlink demand. I subsequently got another vanilla reaction saying I've included application and also to contact the drive maker. I've created a half-dozen demands to Cyberlink for assistance, waited many times after every request an answer, and obtained only vanilla reactions and also the run-around. I have never once gotten any reaction that handles my issue with launching the Cyberlink software. I have unistalled the whole Blue-Ray Collection and attempted to reinstall many times. I have erased all of the Cyberlink registry records and attempted to reinstall. I still have difficulties launching the Cyberlink application but still haven't gotten a shred of aid from Cyberlink. The final reaction I acquired from their store was nearly verbatim just like the 2nd reaction informing me to find assistance in the drive maker. A number of my request actually ask how I would contact a live person in tech-support however the reaction I acquired from Cyberlink completely dismissed that part of my assistance request. At this time I Have lost more than 10 hours adding, uninstalling, examining, and reinstalling the Cyberlink Blu Ray Collection application without 100% achievement and ZERO assistance from Cyberlink. It'd be my recommendation to anyone who says THIS-NOT TO PURCHASE ANY CYBERLINK APPLICATION. YOU'LL NEVER GET ANY SUPPORT FROM CYBERLINK WITHOUT SPENDING MONEY ON IT (and from what I Have read from others on the web as well as in sites) ACTUALLY THE COMPENSATED APPLICATION ASSISTANCE (in my opinion it is $30 for just two months assistance) IS APPROXIMATELY INEFFECTIVE. I'm today researching additional application and freeware to utilize with my new blu ray drive. I've quit with Cyberlink and certainly will not contact them more. When they occur to return to me having a quality consequently of my last demand for them I'll revise this article normally PREVENT CYBERLINK SUCH AS THE TROUBLE!!!

Company: Blu-Ray Suite/Power Producer
Country: USA
State: California
City: Santa Clara
Site: cyberlink.com

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