J C Penney
Order cancelled

On July 18 I ordered 2 recliners from J C Penney. I was told because the fabric color was a "special order" I would have to wait 5 - 7 weeks for the delivery. I called the customer service 800 number today (August 15) just to follow up and see if a delivery date was scheduled. I was told by the customer service associate that the order was cancelled on July 22 since a "cover number" (??) was missing from the original order. Cancelled! No one told me! I called the sales associate at the store who checked the original order and said she did not know what was wrong but would follow up with the warehouse and call me back. She did and told me there was a missing number on the original order and the warehouse was supposed to email the store for the information but either they didn't send the email or the store never received it. Since the warehouse never received the additional information they simply cancelled the order. We were now back to square 1 and the order had to be resubmitted with another 5 - 7 week delivery date.

Company: J C Penney
Country: USA

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