Sears
Dishwasher Order Cancelled Then Extra Delivery Charge Added

I purchased a dishwasher on Sears' website in response to a sale. I received a confirmation of the order which included a set price for delivery. Two weeks after I ordered it I received an email that the order was cancelled by Sears. I called customer service. The initial operator told me "Sears doesn't give rain checks for on-line purchases". I then demanded a supervisor. I was on hold for 1.5 hours, the supervisor checked the warehouse and a shipment of these dishwashers were in the warehouse. She submitted another order at the sale price. That was yesterday.

Today I received another email from Sears saying that they misquoted the delivery charge on my "confirmed order" and that I would have to pay another $100.00. At 10:00am I called customer support and they put me through to a supervisor. I was on hold for almost two hours and then got a busy signal. I called back and was told I have to speak with a supervisor. I had to wait again for almost two hours and the supervisor said that the website says that there may be additional delivery charges for your area.

I said that I shop a lot on line and retailers do sometimes have different delivery charges but that once I put my zipcode in, the website tells me what it is and I get a confirmed order. I have an confirmed order from Sears that says the confirmed price is x amount for the dishwasher and x amount for deliver.

Based on that confirmed amount I purchased the dishwasher and feel that it is false advertising and a breach of our sales agreement to know ask for more.

Company: Sears
Country: USA
Site: sears.com

  <     >