JC Penney
Furniture Delivery Debacle

I ordered a sectional sofa from JCPenney.com on June 5. The original delivery was scheduled for June 19 but it was cancelled same-day because the local delivery person could not find the feet for the sofa. JCPenney told me they'd have to cancel the order and re-order the sofa. Ten days later, they had charged my credit card again but never removed the original charge and I had to call them to get it removed.

The second delivery attempt was made in July. This time, two left-arm pieces were delivered instead of one left and one right. The customer service rep promised they would expedite delivery of the missing piece.

A week later I received not a sofa piece, but the slipcover.

I called JC Penney two or three more times because at this point I had three order #s and it was very confusing. Most of the time the rep on the phone assured me everything was being taken care of, the supervisor had me on a special list, things were being expedited.

This week I received... Wait for it...

Another slipcover.

Oh, and they charged my credit card another $200 for the slipcover without my authorization.

I now have:
3 slipcovers
1/2 of a sectional

And JCPenney has had $1789 of my money for three months.

I can't wait to take them to small claims court!!!

Company: JC Penney
Country: USA
State: Texas
City: Plano
Address: 6501 Legacy Drive
Phone: 9724311000
Site: jcpenney.com

  <     >