Ashley Furniture
TERRBLE Customer Service

My partner and that I bought a brand new dinner collection at the start of January this season. Established incorporated table, 6 seats along with a hutch. Shipping day was planned rapidly, but that is actually a good thing I will claim concerning this headache. The shipping vehicle was 2 hours late, that we assume would not usually be that large of the offer, but since I have needed to take some time removed from function since the greatest screen they might provide me was an 11-3pm (just how many individuals are house between 11-3pm on the Friday?), having to attend an additional 2 hours for no-good cause really irritated me. The seats were introduced it, no problems. Hutch, no problems. After which there is the desk. It had been actually broken-in half! AND, the delivery driver experienced the nerve to request basically desired to maintain it anyways in the place of giving it back. I had been informed that the Ashley consultant might contact me THAT day-to plan a shipping to get a fresh desk, no body actually named. I'd to contact every single day for 4 times before I eventually visited the shop I bought it from and threatened to obtain my money-back before I really could get anyone to really help me. It got one more 14 days to obtain a new desk. I desire this is the finish of our tale, but sadly, it isn't. The hutch that we believed was okay, really arrived minus any racks. Not just one was incorporated. I named Ashley... Again and required the racks. I had been informed it'd occupy to 21 days to obtain them delivered in my experience, but that because of the conditions, the purchase could be increased to get a cargo within 7-10 days. 10 times arrived and nothing. Named Ashley again.informed the same. I'd to contact three times, ultimately requesting to consult with a supervisor, prior to the cargo really occurred. The racks arrived recently and you know what? They're THE INCORRECT racks! The corporation is just a laugh beyond imagination. I'll NEVER buy something from their store again!

Company: Ashley Furniture
Country: USA
State: Arizona

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